Privacy Policy
Last Updated: 2026-01-01
At Genveil, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our platform.
1. Information We Collect
We collect information you provide directly (such as your email address and account details), information generated through your use of the service (such as images you create and credits you spend), and technical information (such as IP address, browser type, and device information).
2. How We Use Your Information
We use your information to provide and improve our services, process payments, send you important notices and updates, personalize your experience, detect and prevent fraud or abuse, and comply with legal obligations.
3. Data Storage and Security
Your data is stored on secure servers. We implement industry-standard security measures including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure.
4. Data Sharing
We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating the platform (such as payment processors and cloud infrastructure providers), subject to strict confidentiality agreements.
5. Cookies and Tracking
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how you use our platform. You can control cookies through your browser settings, though some features may not function properly without them.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, or export your personal data. You may also have the right to object to certain processing of your data. To exercise these rights, please contact us at support@genveil.com.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law.
8. Children's Privacy
Our service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or a notice on the platform. Your continued use of the service after changes indicates your acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact our privacy team at privacy@genveil.com.